Frequently Asked Questions
Everything you need to know about upgrading your culinary space.
What is the standard shipping time for large appliances?
Standard shipping for large appliances typically takes 5-7 business days. We use specialized freight carriers to ensure your items arrive safely and offer white-glove delivery options for an additional fee.
Do your products come with a manufacturer warranty?
Yes, all kitchen appliances sold on our store come with a minimum one-year manufacturer warranty. Specific details regarding coverage can be found on the individual product pages or within the user manual.
What is your return policy for open-box items?
We accept returns within 30 days of delivery. However, items must be in their original packaging and unused. A restocking fee may apply to large appliances that have been unboxed or installed.
Do you offer installation services for dishwashers and ranges?
Yes, we offer professional installation services in select zip codes. You can add 'Professional Installation' to your cart at checkout, and our certified technicians will handle the setup and testing of your new appliance.
How do I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our carrier's portal. You can also track your order status directly through your account dashboard on our website.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer flexible financing options through Affirm and PayPal Credit for larger purchases.